“It was a pleasure working with Marina! She is very knowledgeable about organization and helped me get rid of a lot of stuff that I’ve been holding on to for way too long. She made great recommendations and helped me get organized and hopefully I’ll be able to stay organized! I would highly recommend her to anyone who asked!”
You might have a lot of questions–and that’s okay! If we don’t answer them in the below, please feel free to reach out to us!
Decluttering and organizing sessions are completed in 4-hour blocks at a time. This ensures that you see a valuable change in the work we do. This time includes the process of decluttering, sorting, purging, categorizing, organizing, containerizing, and wrapping up. Four hours is a base minimum and most work will take much longer, depending on many factors like size of space, amount of items in space, distractions in the home (example – children, pets, visitors, phone calls and e-mail), and decision-making time. Most decluttering and organizing projects will be broken up into several sessions and days.
Your privacy is important to us. Declutter My Clutter, LLC does not share personal information about our clients. We adhere to the National Association of Productivity and Organizing Professionals (NAPO) Code of Ethics. Anything the client shares is held in confidence*.
“Before” and “After” photos are often taken to be shared on social media and/or our website, however we take great precaution to ensure that no personal or identifying information is ever evident in such photos. “Before” and “After” photos of client projects are always anonymously labeled. Names and locations are never shared.
*All client information is held in confidence, except where disclosure is required by law.
Although basic and very minimal “light cleaning” (for example: wiping down a dusty shelf that is to be reorganized) is sometimes part of the decluttering process, Declutter My Clutter LLC is NOT a cleaning service. Moderate, heavy and deep cleaning should be done by proper cleaning professionals before or after organizing sessions with us.
We prefer that service hours be completed with the client present and in partnership, for at least the beginning of the session, so that the decision-making phase of the process can be accomplished effectively.
To make the most of our session time, we ask that distractions be minimal, and that any children are cared for by another caretaker, for the sake of efficiency and productive progress of each session.
Declutter My Clutter, LLC will often offer clients “homework” in between service sessions, so that all time is used efﬁciently.
Sorting and purging are typically part of any organizing process. Declutter My Clutter, LLC assists clients in the decision-making process, but final decisions are always made by clients. We do not throw anything away without the client’s permission.
In the case of donation items, and where to donate, this is a client’s personal choice. We will discuss your many options for donating unwanted/unneeded items that are creating unnecessary clutter in the home. However, at this time, we do not haul away donated/discarded items on the client’s behalf.
As you are likely aware, much of the unneeded personal and professional paper should be shredded to protect sensitive and identifying information. You may already have a personal paper shredder at home, which we recommend utilizing at each session. There are also shredding locations and events that take place in Monmouth/Middlesex County. Local office supply stores can also shred documents for a charge per box. Declutter My Clutter, LLC will discuss options with you during our sessions. However, we currently do not haul away any paper items to be shredded.
At this time, Declutter My Clutter, LLC also does not haul away donated/discarded items on the client’s behalf. We can advise on local and convenient options for junk removal services or donation pick up services for unwanted/unneeded items that are creating unnecessary clutter in the home.
Declutter My Clutter, LLC does not install shelving or assemble organizational units. A licensed “handy-man” service should be contacted for such services. If an organizational unit, shelving, or other such product must be assembled and/or installed, we ask that you schedule that before or after our sessions together.
Sessions must be purchased in full to be reserved on the Declutter My Clutter, LLC calendar. Payments for sessions are collected in-advance and are typically collected during the inital 30-minute assessment appointment.
Declutter My Clutter, LLC currently accepts payment for in-person sessions by cash, check*. Zelle, (or Chase “QuickPay”), PayPal, or major credit card.
Please note: Cash and checks must be paid in person and not sent via postal mail.
All payments are nonrefundable and all payments/sessions are nontransferable to any other clients.
*Please be aware, there will be an additional charge of $35 for any check returned for insufficient funds.
The Cancellation Policy applies to every scheduled session. We require that clients provide a minimum of 24-hours’ notice if the session must be rescheduled or cancelled for any reason to avoid a $65 cancellation fee. During the initial assessment visit, we provide a Cancellation Policy form with explanation and details of the policy. We may sometimes contact our clients prior to appointment sessions to conﬁrm/remind. However, it is the Client’s responsibility to remember appointments and conﬁrm. Reminders by Declutter My Clutter, LLC are not guaranteed.
If it is absolutely necessary for the Client to reschedule, all paid session hours must be rescheduled and used within three (3) months of the ﬁrst purchase date. If all hours are not used within three (3) months of date of purchase, funds and hours will be forfeited.
First, please discuss the choice to declutter and organize with all other individuals sharing the space who may be affected and make them aware of Declutter My Clutter, LLC conduct an assessment prior to that visit.
Being able to evaluate the space appropriately means that we need it in its “natural form”, noticing where and how items naturally fall, so please refrain from attempting to declutter before the assessment.